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User account password reset -"The activation Key is not valid"

Question asked by Michael Flemmings on May 11, 2020
Latest reply on Jun 2, 2020 by Michael Flemmings

Good Afternoon, I have an Internal Qualys customer, who is also a Qualys Unit Manager who when attempting to reset his password.  but each reset link that is generated returns an error from Qualys indicating that the “activation key is not valid”. I am a Qualys Manager what can I do to assist this Internal customer, I have already change the account password to reset the user's account, this only recreated what the customer is seeing.

 

Thank You Qualys Comminity in advance for you help concerning this matter.

Respectfully sent, Michael   

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