AnsweredAssumed Answered

CMDB Sync & ServiceNow Table Licensing

Question asked by Kevin Urbanek on Jan 16, 2020

My customer would like to use the CMDB Sync application to update the CMDB in ServiceNow.

ServiceNow has implemented a new licensing model where it charges extra for custom tables.

The customer is worried about the possible extra charges from ServiceNow and won't move forward until they know the possible costs.

 

Is there a listing of the tables the CMDB Sync creates and what they are extended from?

 

If tables are extending tables in the CMDB or Import Tables, they are free. 

New tables extending Task, Asset, or not extending anything may cause extra licensing fees.

 

If it helps, I'm willing to install the tool on my personal ServiceNow developer instance to see what tables it creates.

Outcomes