AnsweredAssumed Answered

Qualys Cloud Agents not reporting to platform

Question asked by Donal Scollan on Dec 4, 2019
Latest reply on Dec 6, 2019 by Jake VanMast

We are seeing a lot of cases where the Cloud Agent appears to be healthy on the machines, no errors in the logs and agent process running but when we check the platform they are not showing up. Aside from checking on every machine has anyone got any suggestion on what they have implemented to validate that their agents are reporting into the console healthy at regular intervals.


To date, when we have encountered these problems we have opened a support case and the team have done something in the background to get these machines back reporting correctly but our problem is that it is up to us to go and find these machines and with healthy logs and processes it has to be validated in the console to see if they are reporting correctly.