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Trouble with intermediate certificate "Chain Issues: Incomplete"

Question asked by Amanda Chaudhary on Feb 24, 2019
Latest reply on Apr 1, 2020 by Mauricio Ramirez

I am struggling with getting my intermediate certificate set up.  Everything is fine in ordinary web browsers.  But SSLLABS and Facebook both seem to have trouble with the intermediate.


SSL Server Test: (Powered by Qualys SSL Labs) 


The main problem appears to be "

Additional Certificates (if supplied)
Certificates provided1 (1594 bytes)
Chain issuesIncomplete



2Extra downloadRapidSSL RSA CA 2018 
Fingerprint SHA256: c790b47128447ec0b60f22bfcb795d71c326dd910ee12cbb4cc5a86191eb91bc
Pin SHA256: nKWcsYrc+y5I8vLf1VGByjbt+Hnasjl+9h8lNKJytoE= 

RSA 2048 bits (e 65537) / SHA256withRSA


I have the Intermediate .crt set up on my server (Apache 2.4.27) using SSLCACertificateFile - even tried appending it to the server certificate to make a combined .pem.  Nothing seems to work


Please advise.