I think I'm been really incredibly completely stupid here. I can't find a way of filtering the ticket view so it just shows re-opened tickets. Is there an easy way of doing this?
You can run a report for re-opened tickets only. You can do this by:
Perfect! Worked first time. Thanks Tom, I knew I was missing something obvious. I think I was trying to do a Patch Template instead of Scan as well just to make me look really daft. Sorry for the late reply I've been on leave.
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