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Printer OS Detection

Question asked by Chris Jones on Apr 6, 2018
Latest reply on Apr 17, 2018 by Chris Jones

Hi Forumers,


Printers - I scanned our printers some time back and they reported back as 96% HP (HP & JetDirect mixed). Recently I performed the scan again and now we have 30% reporting as Xerox yet these are definitely HP Printers. We only have 2 or 3 Xerox in the whole estate.  Not a major issue except that we use tags a lot and suddenly I'm reporting against 30 Xerox as opposed to 2 or 3 and only 60 or so HP Printers when I know we have 106.


QID 45017 is used as a Sev2 IG to detect OS. Here's the details from one of our HP Printers

#table cols="3"
Operating_System Technique ID
Xerox_Document_Centre TCP/IP_Fingerprint U5863:21


As mentioned, this is a new issue as previously we only detected 2 or 3 Xerox. Wondering if anyone has any suggestions or thoughts before I raise with Support.


On a related note, i'd be interested in any suggestions as to how others are managing printer estate.



Cheers all