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Vulnerability listed as Active, Ticket is Closed/Fixed

Question asked by Corbett Consolvo on Feb 11, 2016

Hello, this was asked by someone else last year but I didn't see an answer, I'm new to Qualys and I'm having a hard time in reading the documentation and determining why a vulnerability would be active and a ticket for that vuln would be closed/fixed on the same system.  I'm guessing it's something simple, but we are perplexed.