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Qualys Agent - Software List / Vulnerabilities not updating

Question asked by mrmime988 on Aug 21, 2019
Latest reply on Jan 9, 2020 by Robert Dell'Immagine

Hi guys,

       I'm noticing Qualys Agents not updating the vulnerabilities results and software list.


Last week I found more than 500 devices in my subscription which the last vulnerability scan is Sept 2018 (Cloud Agent scan).


Now I see agents not updating the software list.  Eg. We have patched Google Chrome and the vulnerability is now gone, but I still can see two different versions of Google Chrome installed in the device. In the control panel, I can see only the last one Google Chrome.


I have noticed an interesting message in the agent logs:


Activation Version indicates that binary download should be handled without the new activation id


Anyone facing the same issue?