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How is AvgResolution Time caculated?

Question asked by JP WANG on Dec 7, 2011
Latest reply on Dec 8, 2011 by Sumita Chotani


In the remediation report of tickets per user, there is a column called AvgResolution Time. In my report it shows the first user's AvgResolution is 54 days, all others statictic is N/A. I am quite curious how AvgResolution Time is caculated? and why all other users statistic is N/A?

Thank you