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Agent Support

Question asked by John Sponheimer on May 12, 2020
Latest reply on May 13, 2020 by Donal Scollan

Greetings all.


I wanted to inquire from those that use Agents on Desktops/Laptops/Servers.

How much time would you say is invested in support of Agents "going bad" or "not responding" or just "not working"?


I  am looking at possibly expanding a service to include a significant amount of devices, this time with agents and of course I need to understand the support needed on the agent infrastructure.  Would I need another person to handle agent problems?  etc...


Looking for some thoughts from you smart folks in the field that have practical knowledge and might be able to give me some wisdom.