AnsweredAssumed Answered

API call to manually trigger a fixed “closed/ignored” to “closed/fixed” ?

Question asked by Jake VanMast on Mar 3, 2020

Once a Qualys Remediation Ticket is moved to closed/ignored, the platform does not reevaluate it once it is fixed, despite additional scans.  Are there any API calls to manually force this [expected] behavior?


I know I can edit the ticket, and set the state back to open, and then rescan.  However if it do this for all suppressed tickets, it skews our monthly reporting metrics regarding tickets which have been reopened, and/or also have moved to closed/ignored.  Is there a way to trigger the system to look to see which tickets have been fixed and move only those from closed/ignored to closed/fixed?