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How Can I Remove Duplicate Systems?

Question asked by Peter Crane on Jan 2, 2020

I have a few Virtual Machines I am testing with.  I installed the Cloud Agent on one machine and took a snapshot of it.  The machine was reporting Vulnerability data, Inventory, and Patch Data just fine.  I then successfully patched the machine and all was good. Later, however, I reverted the machine back to the snapshot and now that machine is showing twice with the same IP, but two different Agent ID's.

 

First, I don't think this should happen, since the Cloud Agent was not re-installed, so I think this is a bug.

 

Second, I have tried 1. Purging the duplicate IP, 2. Deleting the duplicate IP, and 3. Deactivating the Cloud Agent.  However, the duplicate system remains in both VM and PM.

 

What is the correct procedure for removing duplicate/unwanted systems from Qualys?

 

Thanks.

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