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Anyone ever have issues with activating physical scanners?

Question asked by Rusty Qualyz on Dec 17, 2019



We recently purchased some physical scanners and deployed them.  When setting them up, the personalization codes were not displayed on front and I had to get them from support.  Also, most of them activated in about 3 hours.  Is that normal behavior?  I had both the networking team and firewall team check the connections and they are all good.