AnsweredAssumed Answered

Delete VIP Credential 2FA Qualys

Question asked by Josué Jesús Segovia de la Rosa on Aug 2, 2019
Latest reply on Aug 4, 2019 by Shyam Raj

How to delete a VIP Credential for account access if the cellphone was stolen? 


When i try to deactivate the credential, asks me for 2 security codes. 


The problem is that i dont have the phone, and the VIP credential access cannot be reasigned to a new phone.


Or is a way to reassign this credential?  


We dont have a VIP manager, we only downloaded the app


Best Regards.