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Delete VIP Credential 2FA Qualys

Question asked by Josué Jesús Segovia de la Rosa on Aug 2, 2019
Latest reply on Aug 4, 2019 by Shyam Raj

How to delete a VIP Credential for account access if the cellphone was stolen? 

 

When i try to deactivate the credential, asks me for 2 security codes. 

 

The problem is that i dont have the phone, and the VIP credential access cannot be reasigned to a new phone.

 

Or is a way to reassign this credential?  

 

We dont have a VIP manager, we only downloaded the app

 

Best Regards. 

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