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Email notifications to scanner users when tickets are assigned to them

Question asked by ds0101 on Jan 19, 2018
Latest reply on Jan 26, 2018 by DMFezzaReed

Is there a way to send out email notification to users that have remediation policies applied to them? For example,

Case 1. when I re-assign tickets from 1 user to another user I'd like the new user to be notified that 10 tickets were re-assigned to them and which those 10 tickets were. 

Case 2. When a scan completes, I'd like an email to be send to the user stating that 30 new tickets were assigned to them based on the last scan results.


Is there a setting that I need to enable to turn these email notifications on? 


Thank you!