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Qualys Cloud Agent Linux dead

Question asked by . . on Dec 22, 2017
Latest reply on Dec 27, 2017 by djprakash

Hi guys, I need your support. After install IPINSplus the service qualys-cloud-agent does not start (status dead).

OS Suse Enterprise 11.


SERVER32342:/etc/init.d # ./qualys-cloud-agent start

Starting qualys-cloud-agent: start_daemon: Can not handle pid file /var/run/ with pid `'

SERVER32342:/etc/init.d # ./qualys-cloud-agent status
Checking for service qualys-cloud-agent checkproc: Can not handle pid file /var/run/ with pid `'

Follow file last lines from qualys-cloud-agent.log

2017-12-22 11:55:05.153 [qualys-cloud-agent][15756]:[Information]:Ini log level: 3 mapped to information
2017-12-22 11:55:05.163 [qualys-cloud-agent][15756]:[Information]:Switched user- active user:qagent, group:qagent
2017-12-22 11:55:05.163 [qualys-cloud-agent][15756]:[Information]:Started cloud-agent


All permissions have been assigned. Can you help me?