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Why is it so hard to get additional Cloud Agent licenses ?

Question asked by ddesautels on Nov 1, 2017
Latest reply on Nov 1, 2017 by Robert Dell'Immagine

I would like to understand why our salesperson is taking so long to add additional licenses to activate more than 15 cloud agents.   It has been more than a month since our CIO has requested them and I am getting frustrated because I have an additional 17 devices with the agent installed that I need to vulnerability scan.   Why is it so difficult to do such a simple task.


What are the escalation points when customers run into these type of roadblocks ?