AnsweredAssumed Answered

Uninstalling Cloud Agents on rebuilt assets

Question asked by Mark Christian on Feb 24, 2017
Latest reply on Dec 23, 2019 by Chris Carlson

A Cloud Agent is installed on an asset, the asset is then rebuilt and a new Cloud Agent is installed. 2 instances of the CA can now be seen in the Cloud Agent module, AssetView, VM module because a new UUID has been created.


To help with asset management we'd like to remove the original CA completely from view. How do we do this without affecting the new instance? The original CA can be Deactivated but what happens if you select to Uninstall it? Is the agent smart enough not to remove the new installation?