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It should be easier to request a new vulnerability signature be added to the Knowledge Base

Question asked by Robert Farnlof on May 3, 2016

Currently, we only have a beta version of a ticketing system to address this need.  Regardless of the severity of the vulnerability, it goes into a "General" Que and appears to be little attention to it.  For example, I would expect at least a Qualys comment 24 hours after submitting the request.   Am I alone in feeling this way?