Appliance Connectivity Test

Document created by Leif Kremkow on Apr 29, 2019Last modified by Leif Kremkow on Apr 30, 2019
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When Scanner Appliances (physical appliances or virtual machines) are not updating or do not execute scans as instructed, a common cause is their inability to reach Qualys' datacenter when traffic is going through a web proxy.

 

An easy way to test whether this is the case is to connect a laptop which has the same configuration as the Appliance in lieu of the Appliance and to try to access the Quays datacenter via a common browser.

 

Try to manually navigate to the following pages if you are on Qualys' 2nd EU datacenter (see below on how to determine which URLs apply to you):

 

What You Should be Seeing

 

https://qualysguard.qg2.apps.qualys.eu/

what you should expect to see on qualysguard.qg2.apps.qualys.eu

 

https://distribution.qg2.apps.qualys.eu/ 

what you should expect to see on distribution.qg2.apps.qualys.eu

 

https://qgadmin.qg2.apps.qualys.eu/

what you should expect to see on qgadmin.qg2.apps.qualys.eu

 

https://scanservice1.qg2.apps.qualys.eu/

what you should expect to see on scanservice1.qg2.apps.qualys.eu

 

https://qualysapi.qg2.apps.qualys.eu/fo/user_login.php

what you should expect to see on qualysapi.qg2.apps.qualys.eu

Finding the URLs for Your Account

 

Once logged in to your Qualys account, go to "Help", "About", and see the URLs listed for your account in the "Secure Operations Center" of the "General Information" tab. Compare the expected results with the screenshots shown above.

 

navigate to the About dialog

where to find the list of URL for your SOC

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