How to reset a user's password

Document created by Qualys Documentation Employee on Oct 4, 2012Last modified by Qualys Documentation Employee on Feb 5, 2016
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If you forgot your password and can't log in to Qualys then get in touch with somebody in your organization with a Manager role (or Unit Manager if your account is part of a business unit) and ask them to reset it following the steps below. An email will be sent to you with new credentials and you'll be back in business.

Step 1: Go to the Users List

Log into Qualys and go to Users > Users.




Step 2: Edit the User's Account

Find the user’s account (search and filter options may be helpful in large subscriptions) and choose Edit from the Quick Actions menu.




Step 3: Click Change in the Security Section

On the Edit User page, click Security (on the left side). Then click Change under Password. An email will be sent to the user with new login credentials.