How to re-activate an account

Document created by Qualys Documentation Employee on Oct 4, 2012Last modified by Qualys Documentation Employee on Feb 4, 2016
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If your account was deactivated (for example, due to too many failed login attempts), then get in touch with somebody in your organization with a Manager role (or Unit Manager if your account is part of a business unit) and ask them to re-activate your account following the steps below.


Step 1: Go to the Users List

Log into your Qualys account and go to Users.




Step 2: Edit the User's Account

Identify the user account you want to change, and choose Edit from the Quick Actions menu.



Step 3: Clear the "Deactivate this user" check box

On the Edit User page, click User Status (on the left side) and then clear the "Deactivate this user" check box. Click Save. The user's account is once again active and the user can log in to the service.



Want to deactivate a user's account?

Follow the steps above except select (check) the "Deactivate this user" check box in Step 3. Once deactivated, the user will not be able to log in to the service. The user's account settings (such as saved options, asset groups, schedules and reports) will not be affected.


Note that you cannot deactivate a Manager or Unit Manager designated as the primary contact. If a user has primary contact status first assign this status to another user and then deactivate the user.

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